Do You Have Questions?


Very Important:
Please...please...pretty please...
check to see if your question is answered below
BEFORE contacting us.

If it is not, scroll to the bottom of this page.

Also, please review the Help screens inside the Vision Guider.
Help instructions are available on almost every butterfly or flower.




Most Frequently Asked Questions

I would like to re-download the Vision Guider

To download the Vision Guider, please visit: Vision Guider Download




I do not remember my username and/or password

If you have forgotten your username and/or password, please click here:

Vision Guider Login



Voice Recording Help
I cannot hear anything I have recorded

The volume on my voice recording is too low or I am experiencing an echo

I hear clicks and pops and other strange noises in my recording

I am trying to make a change to a recording that I made earlier, but the volumes of my voice do not match

Is there a limit to the length of my voice recording?

How do I put a voice recording without music on my CD or MP3?

How do I import my old voice recordings into the new Vision Guider?




Vision Guider Software Challenges


The program is taking a long time

The Vision Guider does not seem to work properly

I want to use my Itunes (M4P's) in the Vision Guider, but I can't find them.

How do I uninstall the Vision Guider?

I would like to re-download the Vision Guider

How do I erase my recordings from my CD that I made?

I am having challenges using the old version of the Vision Guider that I downloaded BEFORE September 2010.



Username & Password Questions

I do not remember my username and/or password

How do I change my password on my Vision Guider?

I want my files to be private & enter my username/password each time I open Vision Guider.

I already entered my Username/Password, why do I have to enter it again?

I purchased the Vision Guider. Where is the login page?




Purchase Questions

After I purchase, how soon will I receive your products?

Will I need to buy a microphone to use your product?

I ordered a microphone, but I have not received it yet

Do you have a guarantee if I do not think it's easy to use?

Can I use your product on more than 1 computer (e.g. my laptop and my home computer)?

What is the difference between the "demo" version and the "paid" version?

Do I pay any taxes?

Is it safe for me to use my credit card on your site?

How do I pay for your product?

 Where are my bonus gifts?



General Questions



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Voice Recording Help


I cannot hear anything I have recorded

Check to see if your microphone is plugged into the correct jack. We know this seems obvious, but sometimes when plugging it in, if can be accidentally plugged into the "speaker" port or it is simply not plugged in all the way. It should be colored "green" or show a symbol of an old-fashioned microphone. We have also encountered some computers where the front jacks are not "turned on".

You can test to see if your microphone is working:

----------------------------------------------------

Windows XP:
  1. Open Windows Start Menu
  2. Settings and/or Control Panel
  3. Sounds and Audio Devices
  4. Voice
  5. Test Hardware
  6. Follow instructions
----------------------------------------------------

Windows Vista/Win 7:
  1. Open Windows Start Menu
  2. Settings and/or Control Panel
  3. Hardware and Sound and/or Sound
  4. Recording
  5. Look at the Microphone bar on the right hand side. If it is moving up and down while you are talking in the microphone, it is working.
You can also test by making a short recording using your computer's Sound Recorder:
  1. Start Menu
  2. Programs
  3. Accessories
  4. Sound Recorder
  5. Start Recording
  6. Speak into the microphone for 5-10 seconds
  7. Stop Recording
  8. Save As: change the File Name from: "Untitled" to: "test"
  9. Choose a location where you can find it easily (e.g. Desktop) (Click
  10. "Browse Folders" if you do not see your folders)
  11. Go to the location that you saved your test
  12. Double click on that file
  13. Listen to the file (make sure your speakers are on and turned up loud)
----------------------------------------------------

Mac:
  1. Open System Preferences
  2. Sound
  3. Input
  4. Adjust the Levels
----------------------------------------------------

If after doing the above tests and your results are not good, the problem lies with your computer's hardware:

  • Try a different microphone
  • The problem may be with your computer speakers
  • Download and install new sound drivers
  • Please consult with a computer technician

    If your microphone tests show that everything is working, but you can still not hear anything you have recorded in the Vision Guider, please try re-installing the software: Vision Guider Download






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    The volume on my voice recording is too low or I am experiencing an echo

    To adjust the volume, please follow these instructions:

    ----------------------------------------------------

    Windows XP:
    1. Open Windows Start Menu
    2. Settings and/or Control Panel
    3. Sounds and Audio Devices
    4. Voice
    5. Under Voice Recording - choose Volume
    6. move slide bars up to make voice louder
    ----------------------------------------------------

    Windows Vista/Win 7:
    1. Open Windows Start Menu
    2. Settings and/or Control Panel
    3. Hardware and Sound and/or Sound
    4. Recording
    5. Highlight Microphone
    6. Properties
    7. Adjust the Levels, Enhancements, etc....

    ----------------------------------------------------

    Mac:
    1. Open System Preferences
    2. Sound
    3. Input
    4. Adjust the Levels

    ----------------------------------------------------

    Play around with all the different features in your audio settings in your computer. Try every button and feature. Perhaps there is something "turned on" or not that is causing all of these challenges. Change one feature in your audio settings, then do a recording and listen. Then turn off that feature, try another, then record and listen. Lots of trial and error.

    There are many factors that will affect your recording:
      - How loud you speak
      - How far your microphone is from your mouth
      - The type of sound card you have in your computer
      - The type of settings you have selected in the audio in your computer
      - The quality of your microphone
      Also, try using another microphone. There could be some faulty wires that are causing the challenges. And you could try on another computer.





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      I hear clicks and pops and other strange noises in my recording

      There are several possible reasons. Try this test :

      ----------------------------------------------------

      Windows XP:

      1. Windows Start Menu
      2. All Programs
      3. Accessories
      4. Entertainment
      5. Sound Recorder
      6. Make a 15 - 30 second recording
      ----------------------------------------------------

      Windows Vista/Win 7:

      1. Windows Start Menu
      2. Programs
      3. Accessories
      4. Sound Recorder
      5. Start Recording (with your microphone)
      6. Stop Recording
      7. Save to a folder
      8. Go to the folder and find your file
      9. Double click the file (it should open your Computer's media player)
      10. Listen to recording

      ----------------------------------------------------

      Mac:
      1. Open System Preferences
      2. Sound
      3. Input
      4. Adjust the Levels

      ----------------------------------------------------

      When you play back your recording (using the instructions above):

      - And you DO NOT hear the unwanted noise, then:

      • you may have turned up your voice and/or music too high. It could cause a distortion of the quality of the sound. Keep in mind that if you are turning up your voice and/or music it may be unnecessary. Your computer speakers (on a laptop for example) are not optimal to listening. Once the CD is made, you will play it in a CD player and you can turn up the volume without distorting the quality.
      - Or you DO hear the unwanted noise, then there are several possible reasons:

      • You are running other programs in the background (e.g. anti-virus software, Photoshop etc..)
        • Try closing all applications that are running in the background.
      • The microphone, connector, computer speakers, hardware devices and sometimes the drivers in laptops are the issue.
        • Try a different microphone
        • The problem may be with your computer speakers - the strange noises may not be present in your recording, try making the CD and playing on a CD player
        • Download and install new sound drivers
        • If none of these stop the clicking and popping, try a different computer
      Play around with all the different features in your audio settings in your computer. Try every button and feature. Perhaps there is something "turned on" or not that is causing all of these challenges. Change one feature in your audio settings, then do a recording and listen. Then turn off that feature, try another, then record and listen. Lots of trial and error.




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      I am trying to make a change to a recording that I made earlier, but the volumes of my voice do not match.

      It can be quite tricky getting your voice volume at the same level.

      Many factors go into the volume of the voice:

      - Your computer audio settings,
      - the distance the microphone is from your mouth
      - the location that you recorded (different acoustics in different rooms)
      - even the condition of your throat (e.g. dry or you have a cold) and atmosphere (e.g. temperature of the room)

      Thus the reason why singers and other recording artists, record in a controlled environment - a recording studio with hundreds of adjustments that they can make to the recording (e.g. equalization, reverb, etc...)

      We did not include a lot of these controls with the Vision Guider so that the product was very easy to use. You could try using another recording tool (that is way more complex then our product) to see if you can modify each of the voice recordings so that they are closer in volume.

      But keep in mind it can take you a lot of time trying to adjust the volumes as opposed to re-recording. Hopefully you did not make your voice recordings longer than a couple of minutes each, so you can just re-record.





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      Is there a limit to the length of each recording?

      It depends on the speed of your computer and how much memory/resources you have available.

      The longer your voice recording, the longer it will take for you to save the recording. 15 - 20 minutes should not be a problem for most computers, but a 30 minute or longer recording could cause the Vision Guider to "slow down". You may try to make a long recording, but expect that there may be delays. You will definitely NOT be able to make a recording over 60 minutes long. And please be aware that if you do not have enough resources/memory on your computer, the Vision Guider may "crash" and you will lose your whole recording.

      We highly recommend that instead of making 1 long recording
      (e.g. 15-20 minutes), that you break it down into several short recordings (e.g. 3-5 minute each). This will make it easier to edit later if you need to.

      Also, when placing your recordings onto a CD or MP3 player, you will be able to choose the order of the tracks.

      You are also able to combine many voice recordings with one music choice.
      With these options, it is really not necessary to make 1 long voice recording unless you are a hypnotherapist who does not want to stop the "flow" of the recording.




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      How do I put a voice recording without music on my CD or MP3?

      If you have the MUSIC MEMBERSHIP: We have put a blank music file in the Music Library to combine with your voice recording.

      Step 1: Go to: "Choose Your Music"
      Step 2: Then choose, "Choose New Music"
      Step 3: Choose, "Music From Membership"
      Step 4: Choose the Music Style: "Hip Hop and Drum Beats"
      Step 5: Scroll to the bottom of the list and choose, "Z No Music"
      Step 6: In the "Your Music Choices" screen, click, "Done"
      Step 7: Go to "Combine Your Voice and Music"
      Step 8: "Make New Combination"
      Step 9: Choose Voice Recording - then click "Go to Next Step"
      Step 10: Choose, "z_no_music" file, then, "Choose Music"
      Step 11 Click, "Play". You should just hear your voice recording. Adjust the volume if needed.
      Step 12 Save file and then click, "Done"
      Step 13 Go to, "Make Your MP3 or CD". After choosing the CD or MP3 choice, you should see your Voice Recording to add to your CD or MP3.

      If you have DO NOT have access to the MUSIC MEMBERSHIP:

      Step 1: Right click on this link: Blank MP3
      Step 2: Choose, "Save Link As" or "Save Target As"
      Step 3: Save to your computer (e.g. your desktop)
      Step 4: In the Vision Guider go to: "Choose Your Music"
      Step 5: Then choose, "Choose New Music"
      Step 6: Choose, "Music from your Computer"
      Step 7: Find the blank.mp3 (from wherever you saved it), then click Open
      Step 8: Go to "Combine Your Voice and Music"
      Step 9: "Make New Combination"
      Step 10: Choose Voice Recording - then click "Go to Next Step"
      Step 11: Choose, "blank" file, then, "Choose Music"
      Step 12: Click, "Play". You should hear just your voice recording. Adjust the volume if needed.
      Step 13: Save file and then click, "Done"
      Step 14: Go to, "Make Your MP3 or CD". After choosing the CD or MP3 choice, you should see your Voice Recording to add to your CD or MP3.

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      How do I import my old voice recordings into the new Vision Guider?

      The New Vision Guider uses Wav technology for the voice recordings, unlike the old Vision Guider which used MP3 technology.

      We highly recommend creating new Voice Recordings.

      If you really need to use a voice recording from the old Vision Guider in the New Vision Guider (e.g. you have a voice recording that is very long and you do not want to re-record), you will first need to convert the MP3 files to WAV files.

      First you will need to find a free MP3 to WAV converter.

      You can do a search using Google or try www.download.com (Please note that these conversation programs are not made by GotVision.com - please use at your own risk.)

      Do a search for "MP3 to WAV converter".

      Once you have a program downloaded and installed, you will need to locate the MP3 files from the old Vision Guider.

      These are located at C:\Program Files\GotVision\voice

      Once you have successfully converted a file you will need to place it in the correct file so the new Vision Guider software can access it.

      It is located at C:\Program Files\VisionGuider\voice

      If you need further instructions, please contact us.




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      Vision Guider Software Challenges




      The program is taking a long time

      If the program seems to be working slowly, try closing down all applications that are running. For example, Excel, Word, Skype, Outlook, etc... And try closing applications that are running in the background (you can see which applications are running by looking in your task bar (bottom right-hand side of your computer). For example, Web Cams, Media Players (Roxio, Itunes, etc...), Photo Software, etc...




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      The Vision Guider does not seem to work properly

      During installation, the program may not have been fully installed. Please remove the Vision Guider from your computer.

      - Go to: Start menu
      - Programs
      - Vision Guider
      - Uninstall
      - Then re-download: Vision Guider Download

      Please make sure that you have no other programs running in the background that may interfere with the installation (e.g. anti-virus programs, Skype, etc...)

      If it still does not work properly, please let us know what types of challenges you are experiencing.




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      I want to use my Itunes (M4P's) in the Vision Guider, but I can't find them.

      - Itunes M4P's are patented technology only to be used in Itunes products. You can only use MP3's in the Vision Guider. However, there are free conversation programs (that you can find on the internet) that you could use to convert your M4P's to MP3's. We also have had some of our customers tell us that they burned their itunes MP4's to a CD, then imported the music into the Vision Guider using the "Music on Your CD" option in the Vision Guider.


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      How do I uninstall the Vision Guider?

      - Start menu
      - Programs
      - Vision Guider
      - uninstall




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      I would like to re-download the Vision Guider

      To download the Vision Guider, please visit: Vision Guider Download





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      How do I erase my recordings from my CD that I made?

      Once a CD is burned, you cannot delete them or add more. Unfortunately, you will need to re-burn the CD.




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      I am having challenges using the old version of the Vision Guider that I downloaded BEFORE September 2010.

      There are extra Help Files for the old Vision Guider here:
      Old version Vision Guider Help




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      Username & Password Questions




      I do not remember my username and/or password

      If you have forgotten your username and/or password, please click here:

      Vision Guider Login



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      How do I change my password on my Vision Guider?

      You can change your password here: Change Password




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      I want my files to be private and enter my user name/password in each time I open Vision Guider.

      Your files are stored on your computer only. They are not stored on our web server or on the internet. No one has access to them unless they have access to your own personal computer files.

      Your files are not actually stored "inside" the Vision Guider. The files are stored on your computer with your other personal files under "My Documents/Vision Guider". The Vision Guider simply searches that folder when it needs to access that file.

      If you need privacy for your files, you could put a Username and Password to access your computer.

      The purpose of a Username and Password on the Vision Guider is to verify that you have paid and are authorized to have access to the Vision Guider.



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      I have already entered my Username and Password, why do I have to enter it again?

      Every 30 days our security system will verify your credentials. If you have forgotten your username and password, please visit: Retrieve Password




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      I purchased the Vision Guider. Where do I login?

      The latest version of the Vision Guider was released September 2010.

      If you purchased after September 2010, please follow the "Steps" (listed below).

      If you have purchased before September 2010, you are entitled to receive the newest version for FREE. With this new version download, you DO NOT need to Login at our website each time you want to use the Vision Guider. You only need to login one time (in the Vision Guider) with the Username and Password to validate your product. You then open up the program the same way you open all your other programs (see below instructions).

      Step 1: Download the newest version here: Vision Guider Download

      Step 2: Start the program:

      Windows:

      1. Open Windows Start Menu
      2. Programs
      3. VisionGuider

      Mac:

      1. Open Finder
      2. Applications
      3. VisionGuider
      Step 3: Enter your Username and Password (in the Vision Guider). You only do this one time to validate the product. You now no longer need internet access (unless you use the Got Vision Music Membership Library).

      If you would still like to use the older version, you can login here:

      Vision Guider Login



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      Purchase Questions


      After I purchase, how soon will I receive your products?

      The Vision Guider is downloadable software and will not be sent in the mail. After you purchase, you will immediately be able to create a Username and Password and download the product.

      If you order a microphone, it will be shipped in 3 - 7 business days for Canada and USA and it will be 5 - 10 business days for International.




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      Will I need a microphone to use your product?

      You will need a microphone to record your voice. If you have a laptop, we DO NOT recommend using your laptops built in microphone. We recommend you use a desktop microphone for the best sound quality.




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      I ordered a microphone, but I have not received it yet.

      Shipping times from the day you order:

      U.S./Canada 3-7 business days
      International 5-10 business days



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      Do you have a guarantee if I do not think your software is easy to use?









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      Can I use your product on more than 1 computer (e.g. my laptop and my home computer)?

      Yes, you can download the Vision Guider onto your own personal computers. But your personal files will be on the computer that you created them on.



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      What is the difference between the "demo" version and the "paid" version?

      The "demo" version is the same as the "paid" version, except that you are not able to save your "Voice and Music Combinations". You are also not able to make a CD or MP3.




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      Do I pay any taxes?

      GotVision.com is owned by Win Win Consulting Corporation which is a Canadian company. If you are purchasing outside of Canada, you do not pay taxes. If you live in Canada and the province that you live in is a province that applies HST, then you pay HST. If your province does not apply HST, then you pay GST.




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      Is it safe for me to use my credit card on your site?



      Secure Ordering Our site uses technology that ensures your personal and payment information is kept confidential and secure.

      Click to Verify - This site has chosen a VeriSign SSL Certificate to improve Web site security ABOUT SSL CERTIFICATES
      SecurityMetrics PCI Certified       		Shopping on our site is safe!
      When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.

      The VeriSign (PayPal) Secure Site Seal assures you that this web site has been authenticated by PayPal and that confidential transactions with our site are secured by SSL encryption.





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      How do I pay for your product?

      We accept Visa, MasterCard, Amex, Paypal. If you wish to use a check, please contact us and we can make arrangements.





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      Where are my bonus gifts?

      You can get your bonus gifts here: Bonus Gifts





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      General Questions




      Do you have an Affiliate Program (commission for telling others about the Vision Guider)?

      Yes, we have several different ways you can earn commissions:

      Share and Earn



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      Do you have a tutorial video of the Vision Guider?

      We have a short 1 minute video you can watch: www.gotvision.com

      The good news is that all the screens in the Vision Guider are very easy to understand. And there is help information on almost every screen.



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      What versions of Windows and Mac's do you support?

      Mac OS X 10.6 and 10.5

      Windows 7, Windows Vista, Windows XP. The program may not be fully available for Windows 2000. If you have Windows 2000, please try the demo 1st to see if your computer is compatible with the software.





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      Can I use the Vision Guider to make a subliminal CD?

      No, we do not use subliminal technology in the Vision Guider. Our product is designed to use consciously while waking up, going to sleep, brushing your teeth, exercising, doing housework etc... We recommend listening to the words and saying them out loud to help you to "feel" what you desire and to raise your vibration.

      If you would like to use subliminal technology, we recommend:

      Subliminal Studio





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      Can I use my own MP3 or CD for background music?

      Yes, you can use your own music! Plus we also have over 250 songs that you can choose in our Music Membership Library.



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      Can I make a CD/MP3 and use it publically or sell it       (e.g. client, website, performance, seminar, etc ...)?

      If you are using your own music, you will need to check the copyright for that particular artist. It is the user's responsibility to be aware of copyright laws in his/her country. Got Vision.com implores you to respect all copyright laws and respect the rights of the copyright holders of any material you record.

      If you are using the music from Got Vision's Music Membership, you are allowed to make your own CD or MP3, but it MUST be for your own personal use. Got Vision.com has purchased several Royalty-Free Music Licenses, but in order to sell your CD/MP3's or use in a public setting, you must purchase your own Royalty-Free Music License. Purchasing a membership from Got Vision.com does not give you license to share or publicly use copyrighted material.




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      Can I read a copy of your End User License Agreement?

      Yes, please visit our End User License Agreement for more details.





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      Do you share my information or e-mail address?

      Please read our Privacy Policy.






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      Contact Us

      Rhonda Baines


      Bobby Baines
      Hi, we are Rhonda & Bobby Baines, the founders of GotVision.com

      We are dedicated to paying attention to your questions or comments.

      There is truly no better way to improve our website, products and/or services.

      We are committed to answering your questions or comments within
      24 - 48 hours.

      Before you contact us, please...please...please make sure that your question is NOT answered above.

      And if you already have access to the Vision Guider, please remember to check out the Help screens in the Vision Guider.

      You may just find the answer you need.

      However, if you are unable to find the answers you require, please fill out our form below:


      Name
      Email
      Your Operating System
      (Vista, XP, Win7, Mac)


      I did not find my answer above. My question is:




      Thank you for your prompt response.
      Now THAT is how customer service should be!
      ~ Valeria Kendall

      You guys are so great to get back to me so fast!
      I love your customer service and follow through
      ~ Susi Felice
      What great service!!!
      Thank you so much for being just outstanding!!
      ~ Louis Stone-Collonge

      Thank you very much.
      Your customer service is astounding and refreshing.
      ~ Pamela Turner

      Thank you for your persistence (in helping me)! ~ Karen Feinman

      Thank you so much for your kind email Rhonda and Bobby! ~ Alison and Mark Lunnon

      Thank you! The info was very helpful. :) ~ Traci Gaffney

      You guys are so great. The professionalism in which you conduct your
      business is a credit to you.
      Thank you so much for solving the problem and so quickly.
      I really do appreciate people who care about what they do
      and I have no hesitation when the situation arises,
      to recommend you to my friends and associates. ~ Marylyn Broomhall

      Thanks for your kind support. ~ Lina Reinel

      Thank-you for taking the time last night to help resolve the disc burning issue.
      I appreciate how quickly you responded and how pleasant you were to speak with.
      I also wanted you to know how delighted I am that you have created this product!
      It is wonderful. ~ Vanessa Turnbull

      You did a great job for us - as always thank you ~ Carl Utter

      Thanks that's really helpful. ~ Sara Swords

      I will certainly recommend your product to others and appreciate
      your follow up. ~ Jennifer Thorne

      I can't thank you enough (for you help). ~ Jill Capps

      Thanks for getting back to me so quickly. ~ Diane Parker

      Thanks for your great patience in helping me. ~ Paula Wright

      Thank you for your helpful advice. ~ Stuart McIntyre

      Thank you for your prompt reply. I really appreciate it. ~ Shanette Seipt

      Bobby, thank you so much. I very much appreciate your support. ~ Diane MacDowall

      Thank you! Thank you! Thank you! You two are great. ~ Trev Baker

      Thank you very much for your quick reply! ~ Greg van Riel

      That was quick! Thanks for the info. Thanks for getting back to me so fast! ~ Susan Lange

      Bobby and Rhonda
      joking around with
      Mark Victor Hansen
      in Tahiti

      Jack Canfield
      and
      Rhonda

      John Assaraf and Rhonda
      in John's beautiful California home
      (the one he talks about in the movie, "The Secret")      		 Michael Beckwith talking with our 12 year daughter, Sasha (she is telling him about her future website: KidsGotVision.com - Sasha's website dedicated to helping kids with their dreams)


      If you would like to see more photos of us and our adventures, click here:
      Travel Photos





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